Black Friday 2023
Our Black Friday Offers are available from now on until Sunday 26.11 at 23.59pm EET.
- The 20 first orders will receive a FREE Boveda 60g Humidity Pack. Use code "FastBoveda" at checkout. (No minimum order amount)
- Our latest product, the Travel Humidor is 30% OFF and can be bought for 34,90€
- All orders over 125€ will receive a FREE Steel Comb (With a value of 21,90€). (Added automatically in checkout if the minimum amount is reached)
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Terms & Conditions:
We sell our products Worldwide!
We sell our products worldwide, with the exception of certain countries due to current shipping restrictions. We offer Free Shipping on all orders over 99€ within the European Union. For orders outside the EU, shipping fees will apply. If you need your products faster, we also provide affordable shipping upgrade options. We ship out all products from Turku, Finland.
To purchase items that may have age restrictions, you must meet the legal minimum age for such purchases in your country (e.g., 18 or 21 years old). Where required, you must have permission from a parent or guardian.
Delivery & Payment methods
1. Payments can be done with Credit/Debit card (Visa, Mastercard, American Express) or through PayPal or Klarna. We also accept payments though Apple Pay, Google Pay as well as Shop Pay.
In the checkout you can see the total price including all fees, taxes, shipping and then choose your preferred method of payment. Please note that our prices do not include additional import taxes or other fees that might reside in your country. Our prices and fees may be changed by circumstances that are beyond our control, such as changes in VAT, shipping prices, currency fluctuations etc. Please contact us if you prefer a different payment method and we will see what we can do! Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your payment details, this will ONLY be done from the following email: info(at)sisuman.com
Delivery
We deliver our products usually through Finnish Posti (posti.fi) within EU and DHL outside of EU, tracking number is always provided. Deutsche post can also be used in some cases both within and outside of EU.
Free shipping within EU for all orders over 99€!
We always try to send your order out the same day if you order before 14.00 EET, in all other normal cases we send your order the next workday so you can receive your order as fast as possible.
Delivery time estimates:
Finland - 1-3 Business days
Estonia, Latvia & Lithuania - 1-3 Business days
Sweden & Denmark - 2-7 Business Days
Germany, Austria, Belgium, Czechia, Netherlands, Poland, Bulgaria, Croatia, Hungary, Luxembourg, Portugal, Slovakia, Slovenia & Spain - 3-8 Business days
Rest of Europe - 3-10 Business Days
USA - 3-8 Business Days (DHL)
Rest of The world outside of Europe - 4-9 Business Days (DHL)
We have no minimum order. We cannot guarantee the delivery time of Posti, Deutsche post & DHL but we will make sure that you get your products. If there are any problems with the shipping, please contact us. If you do not pick up your package on time from the post office, you will have to cover both shipping cost out to you and the additional shipping cost back to us (20€ EU, 40€ Rest of the world).
Return policy
You can always return the product within 14 days after purchase. Always contact us at info(a)sisuman.com before cancelling an order. The product has to be unused, and the package has to be unbroken. We do not pay for the delivery back to us but we will pay for the delivery of a potential replacement product for you.
Complete customer satisfaction is very important to us and therefore you can choose if you want another product that will suit you better or if you want a refund. We do refunds as fast as possible but at the latest within 30 days. Always contact us first. If we have sent the wrong product(s) to you, we will of course pay the cost to return it to our stock and to get you the right product(s).If you received a faulty product, please contact us as soon as possible and provide us with pictures or other details of the product so we know what have happened.
If the product has a manufacturing defect, we will provide you with a new product. It is also possible for the package to get damaged during the transport home to you. Please check the package and contact your local post office immediately if the product is damaged or broken. Contact us as well, as fast as possible, so we can work something out for you!
Privacy Policy
When you buy products from us, we collect information as your name, address and other details that you give us in the process of purchasing. We collect this information so we can send you the product you ordered.
When you provide us with details for making a purchase, we imply that you consent to us collecting it and use it for specific reasons only. If you are a returning customer and create an account on our website, we advise you to use a secure password that you don't use anywhere else for security reasons. You are responsible for maintaining the confidentiality of your own password. We are always updating our security to ensure that our site is as safe as possible. We follow industry best practices to make sure that your personal information is not disclosed, altered, accessed or lost. We reserve the right to modify terms & conditions and privacy policy at any time. Please read them carefully before making a purchase.
Company Info
Company name: SisuLife Oy
Business ID: 27761299
Zip/City: 20240 Turku
Country: Finland
Contact: info@sisuman.com