Terms & Conditions
We sell our products Worldwide!
We are selling Worldwide with Free Shipping on all orders over 99€! So no shipping fee regardless of where you live in the world. And if you need your products fast, we have some cheap options for that as well. To buy from us you have to be 18 years old or have permission from your guardian.
Delivery & Payment methods
1. Payments can be done with Credit/Debit card (Visa, Mastercard, American Express) or through PayPal. We also accept payments though Apple Pay, Google Pay as well as Shop Pay.
In the checkout you can see the total price including all fees, taxes, shipping and then choose your preferred method of payment. Please note that our prices do not include additional import taxes or other fees that might reside in your country. Our prices and fees may be changed by circumstances that are beyond our control, such as changes in VAT, shipping prices, currency fluctuations etc. Please contact us if you prefer a different payment method and we will see what we can do! Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your payment details, this will ONLY be done from the following email: info(at)sisuman.com
We deliver our products through Finnish post (posti.fi). We always try to send your order out the same day if you order before 13.00 EEST, in all other normal cases we send your order the next workday so you can receive your order as fast as possible. Delivery time with our “Free shipping for orders over 99€” option is usually 1-3 workdays within Finland, 3-12 workdays in Nordic countries, Estonia, Latvia, Lithuania, Netherlands, Belgium, Austria, Poland, Luxemburg, Germany, Slovakia & Czech Republic. Rest of Europe is between 10-20 days and about 10-25 workdays to the US and other non-European countries.
We have no minimum order. We have also faster Shipping options to all countries for an additional fee. This will be declared at checkout and will reduce the shipping time considerably in most cases. Shipping time to UK is considerably longer than normal currently due to Brexit.
We cannot guarantee the delivery time of posti.fi but we will make sure that you get your products. If there are any problems with the shipping, please contact us. If you do not pick up your package on time from the post office, you will have to cover both shipping cost out to you and the additional shipping cost back to us (20€).
You can always return the product within 14 days after purchase. Always contact us at info(a)sisuman.com before cancelling an order. The product has to be unused, and the package has to be unbroken. We do not pay for the delivery back to us but we will pay for the delivery of a potential replacement product for you.
Complete customer satisfaction is very important to us and therefore you can choose if you want another product that will suit you better or if you want a refund. We do refunds as fast as possible but at the latest within 30 days. Always contact us first. If we have sent the wrong product(s) to you, we will of course pay the cost to return it to our stock and to get you the right product(s).If you received a faulty product, please contact us as soon as possible and provide us with pictures or other details of the product so we know what have happened.
If the product has a manufacturing defect, we will provide you with a new product. It is also possible for the package to get damaged during the transport home to you. Please check the package and contact your local post office immediately if the product is damaged or broken. Contact us as well, as fast as possible, so we can work something out for you!
When you buy products from us, we collect information as your name, address and other details that you give us in the process of purchasing. We collect this information so we can send you the product you ordered.
Company name: SisuLife Oy
Business ID: 27761299
Zip/City: 20500 Turku